Dear guests,
We wish you a warm welcome to Villa Porta Maestra!
It is our great pleasure and honour to host you and we will do our best to make your stay memorable.
In this guide you will find comprehensive information about our services and facilities, as well as some tips to help you enjoy your stay at Villa Porta Maestra in Hvar.
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Villa Porta Maestra is a four-star private boutique villa which offers 3 luxury suites with private balconies. The suites are different in size, ranging from 40 to 80 square meters.
This luxuriously restored ancient villa is located in the heart of old town Hvar and is a historic monument. It is built on the foundations of a Roman-era house with mosaics, and one of the balconies is set on the medieval walls from the 12th century, right above the old city gate – Porta Maestra. Located just steps away from the main town square and St Stephan’s Cathedral, famous Hvar Theatre and the harbour. From the top unit guests can enjoy breathtaking vista over the anchored yachts on one side of the villa, and old fortress up in the hills on the other side.
Villa Porta Maestra provides luxurious comfort and unique experience of a historic site. Built into the city walls, the villa provides our guests with a unique opportunity to experience cultural heritage from the inside. The mosaics and the floor heating system date to the 1st century AD and can still be seen on the ground floor alongside many other archaeological artefacts such as ancient pottery and coins, excavated by a team of archaeologists, conservators and architects.
Meticulously restored and stylishly reimagined as a family boutique hotel, this former Roman villa was turned into a luxury holiday destination fit for a sophisticated modern traveller. When designing it, we wished to provide you, our guest, with both comfort and beauty a create a pure luxury heritage experience. Heavy beams, hardwood floors, and a stylish blend of contemporary furniture gently evoke the atmosphere of past times. Combined with cutting-edge modern amenities, they make our suites perfectly suited for an ideal vacation. With hand-picked furniture and lighting, adorned with custom-made art pieces, it is truly fit for a patrician of the 21st century. All rooms are air-conditioned, with cable TV in each room and free Wi-Fi in all areas. Each suite is equipped with a kitchen and all the necessary cooking appliances. All historical architectural elements were carefully conserved, and every added element was designed and chosen with your comfort in mind.
We trust that our professional and friendly staff and high quality service will meet all your expectations and we hope to have the opportunity to welcome you again, as a regular and loyal guest.
On behalf of the entire team, I wish you a pleasant stay.
Sincerely,
Uroš Sarjanović, owner
HOUSE RULES AND REGULATIONS
We kindly ask you to follow the house rules and regulations as stipulated by the Hotel and the legal provisions, listed below.
- Please register at the reception desk on the ground level.
- Check-in is at 4 p.m. and check-out is by 10 a.m. the next day.
- Half-day rates (between 2 p.m. and 6 p.m.) are charged 50% of the regular price.
- After 6 p.m. full rate is to be charged.
- We would be grateful if you could announce your check-out. Check-out is until 10 a.m.
- Before arrival and departure, you can leave your luggage in Porta Maestra Gallery, by the reception desk.
- In-room safe is provided in each room, the hotel is not responsible for missing belongings not deposited in
- the safe.
- Please do not make excessive noise in the common areas of Villa Porta Maestra, including balconies.
- Please do not throw any object outside from windows or balconies, nor flush water on the balcony.
- Smoking is strictly prohibited. It is not allowed to smoke in your apartment, at the windows or the balconies.
- Anyone who violates this house rule will have their deposit balance withdrawn.
- In the event of any damage in your room, please notify the front desk.
- If you have any comments or complaints regarding Villa Porta Maestra personnel, please report the reception
- desk or send us email at info@portamaestra.hr.
- Breakfast is served between 7:30 a.m. – 10:00 a.m. in Villa Nora located just a few steps away to the right.
- Book of Complaints can be found at the reception desk.
A-Z GUEST INFORMATION SHEET
Accommodation reservations
Email us at reception@portamaestra.hr or call us at +385 99 36 50 710.
Planning a return visit to our hotel? We would be happy to make a reservation for you. Please contact our reservations department.
Airport
The nearest airport is Split Airport.
Please contact the reception desk in due time regarding transfer possibilities.
Air-conditioning (AC) and heating
Visit the reception desk or call* us.
In all rooms you will find “DAIKIN” AC units with remote controllers. For adjusting your AC, please use the remote controller to:
- turn it on/off
- set the temperature
- control the speed of the air flow (min/max/auto)
- adjust the mode (heating/cooling/drying).
It is not possible to have one AC device cooling and another heating at the same time. In case of malfunction, please check the remote device and look at the display that the mode is always the same. Please note that during the summer the mode is always set to cooling and cannot be changed. During the winter and colder months, the AC is always automatically set for heating.
For activating the floor heating and electric heating towel rail in the bathroom, please use the Vimar switch outside of the Bathroom. All Vimar switches are connected by Wi-Fi and can be activated remotely from the reception desk at your request.
Baby cots and rollaway bed
Visit the reception desk or call* us.
If you require a baby cot or a rollaway bed, please contact the reception desk.
Bathrobe
Find it in your closet or in the bathroom. In case you would like to take one with you, we would be delighted to offer you a brand new Porta Maestra bathrobe for the price of EUR 50.00.
Beach
Visit the reception desk or call* us.
There are several beaches near the hotel. Please contact the reception desk for more information.
Beach towels
You can find beach towels in your room. Please use them with care and leave them on the floor of the bathroomwhen you need to replace them for clean ones.
Breakfast
Visit the reception desk or call us at +385 99 3650710.
Breakfast is served in the restaurant Villa Nora from 7:30 to 10:00 a.m. Villa Nora is in the same street as Villa Porta Maestra, located 20m to the right. Our host in Villa Nora is Ms. Natalija Kraljević and she would welcome you in her own Villa and be delighted to serve you the best food options for the particular day.
The breakfast includes the following food and drink options: homemade bread and rolls, selection of ham, selection of domestic cheeses and vegetables, eggs, cereals, homemade yogurts, marmalades, honey and sweets, as well as fresh seasonal fruit, orange juice, espresso coffee, cocoa, large selection of teas, bottled water etc.
We recommend that our guests with food allergies or special dietary requirements consult the restaurant manager before placing an order.
Please have our breakfast vouchers ready upon arrival. Supplement for additional breakfast (e.g., on arrival day): EUR 15,00 per person per day.
Bicycles and electric scooters
Visit the reception desk or call* us.
Ask at the reception desk for renting a bicycle or an electric scooter which can be an ideal solution for you to get fast to the nearest beach, leave it locked anywhere in the pedestrian zone and enjoy the town in a move.
Check-in and check-out
Visit the reception desk or call* us.
Check-in time is from 4 p.m. Check-out time is until 10 a.m. In case of a late check-out please contact the reception desk.
Coffee machine
In the kitchen you can find the espresso machine as well as complementary capsules. In case you have any questions please contact our reception desk or call* us.
Concierge
Visit the reception desk or call* us.
Please contact our staff if you need any assistance with sending mail, fax, photocopying, organising excursions, transfer arrangements, boat rental or any other service that you might require.
Dental set
Visit the reception desk or call* us.
Doctor / dentist
Visit the reception desk or call* us.
Dry cleaning
Visit the reception desk or call* us.
For dry cleaning services, please ask your housekeeper.
Electricity
All rooms are equipped with single voltage (230V/50 Hz) electrical appliances.
Please contact the reception desk for any information about using adapters for appliances.
Fire precautions
There is an emergency exit on each floor. You may find the detailed information about emergency procedures next to your exit door.
Housekeeping
Visit the reception desk or call* us.
The housekeeper will be happy to provide extra pillows, blankets, clothes hangers, etc.
Hot water in the bathroom
Visit the reception desk or call* us.
Every bathroom is equipped with Ariston 50L electric water heater which are never switched off so there is always enough hot water for you to use. In case run out of hot water, please wait for the heater to heat the water again and you will have hot water shortly.
Internet
For Wi-Fi access please connect to network “Porta_Maestra Guest”. You can find your password on the backside of your key fold.
Key
Visit the reception desk or call* us.
Please keep your room key with you during your stay. With the key you will have access to the main entrance door. In case you lose the key please inform the reception desk. Please return the key at check-out.
Laundry & ironing
Visit the reception desk or call* us.
If you need the laundry service, we will be glad to provide you with this service for an extra charge. For price enquiries, please contact the reception desk.
Lost and found
Visit the reception desk or call* us.
For all lost or forgotten items, please ask at the reception desk.
Mail & packages
Visit the reception desk or call* us. Incoming mail will be delivered to your room. For further assistance please contact the reception desk.
Medical assistance
Please contact the reception desk. Visit the reception desk or call* us.
* +385 99 36 50 710
Parking
It is necessary to reserve a parking space before your arrival. Please email us at reservation@portameastra.hr or call us at +385 99 36 50 710.
The car park is free of charge for our guests. Cars can be parked at the gated public Parking no. 2, just a short walk from the main bus station in Hvar. Upon arrival, all guests will receive the key card for using the car park during their stay. If you have any questions, please contact the reception desk.
Payment
Bills for your stay would normally be paid in advance. Any deposit payments can be made in cash which is returned to the guests upon check-out.
Pets
For an extra charge and upon previous request, small dogs and small pets are welcome to the hotel but please follow the House Rules.
We kindly ask you to keep your pets on a leash and have them supervised in public areas of the villa.
Pillow menu
Your sleep is important to us. In order to meet your individual needs, we are pleased to be able to offer you a choice of pillows.
Pillow options are:
1. Natural Cotton Pillow, 50cm x 70cm. A pillow filled with 100% soft cotton to support your neck in its most natural and neutral position.
2. Pillow with anti-allergenic artificial feathers “Cloud Touch”, 40cm x 60cm. For the ultimate level of blissful sleep, the softest and lightest of all bedding filling
3. Spelt pillow with separate inner filling with spelt, 40cm x 60cm
4. Aromatherapy Lavender Pillow, 40cm x 60cm
5. Aromatherapy Chamomile Pillow, 40cm x 60cm
Visit the reception desk or call* us for your selected pillow to be delivered.
Postal service
Visit the reception desk or call* us. The Post Office is located at Riva bb, just 100m from Villa Porta Maestra. If you prefer, we would be glad to handle your mail on your behalf.
Radio and Music
Available through the TV set. Please use your remote control to select programmes or you can stream any radio from your mobile device by connecting it to our music device (Marshalls Stanmore II). To connect your device to Marshalls Stanmore II device named after your apartment number (for example if you are in the Apartment No. 3, your Marshalls will be named “Marshalls 3”). Make sure that Bluetooth mode is selected (by single pushing the source button). Make sure your device’s (iPhone/Android) Bluetooth is on and then long press the source button on your speaker until it makes a pairing sound. Then select it from your device’s Bluetooth list, pair and there you go, enjoy the Marshall sound!
Safe
Please deposit your money and valuables in the safe deposit box in the closet of your room. To open your safe, please touch and then numbers will appear to enter the initial code 1234. When you open the safe deposit box/drawer, place your items inside, push the safe drawer back inside and while keeping the door of the safe drawer closed by one hand, enter your new four-digit number code (eg.1111), and the safe will lock with this new code known only to you. Our staff is not responsible for items kept in the safe deposit box. On the check-out day please open the safe deposit box with your code, take out all your items and close the safe by the same procedure but this time by entering the code 1234 and it will be locked again with the initial code.
Taxi – transfers
Visit the reception desk or call* us.
Television
A wide selection of TV programmes is available. Each apartment has multiple TV devices, connected to cable TV (provided by Hrvatski Telekom) with a wide range of channels (national, international, documentary, film, sports etc.). If you need any help in finding your favourite TV channel, we will be glad to assist you with.
Tips
Our employees will appreciate if you show you value their service by tipping them, even though the quality of their service does not depend on it. It is at your discretion.
Wakeup calls
Visit the reception desk or call* us to arrange your wakeup call.
Wi-Fi
Wi-Fi system is available in all hotel rooms and public areas. For Wi-Fi access please connect to network “Porta_Maestra Guest”. You can find your password on the backside of your key fold.
SAFETY INFORMATIONS
In a case of fire
Villa Porta Maestra is equipped with an automatic fire alarm system. Our staff has been specially trained to handle all emergency situations. The hotel is equipped with firefighting equipment and alarms (fire extinguishers, hydrants and manual alarms). In case of fire or other exceptional situations, the hotel staff will instruct you.
Escape routes
We suggest that you become acquainted with the escape routes in case of emergency. Take note of where the chests with firefighting equipment and manual fire alarms are located.
Study your room
Study the evacuation plan and fire safety procedure that are posted on the inside of the door to your room.
Determine the shortest route from your room to the emergency exits. Count the doors from your apartment to the emergency exits.
If you discover a fire
If you discover a fire in your room, try to extinguish it immediately, and call the reception. Try to provide as much information as possible about the fire (precise location, cause and intensity of the fire, and whether someone is trapped by the fire). Every apartment is equipped with fire extinguisher but also with a fire blanket which is located at the top of the upper kitchen element (plastic red box).
When you hear an alarm
When you hear an alarm, try to remain calm and follow the instructions from the hotel management. When the alarm is turned on, all the fire – safety doors and fire walls will close, but can be used for evacuation. In emergency situations, all the people working in Porta Maestra Gallery will assist the guests in exiting the building.
Evacuation
Take your key, personal documents, and most important belongings. Open the door cautiously, being careful of the smoke, and follow the illuminated signs to the emergency exit. If there is thick smoke in the hall, stay in your room with the door closed and wait for further instructions. In the event of thick smoke, walk in a crouched, bent – over position of crawl, keeping your head low in order to avoid smoke inhalation. Count the doors to the emergency exit. Guide yourself by touching the wall if visibility is insufficient.
If the staircase for the emergency exit is free, exit Villa by following the instructions that you receive via the
public address system or a staff member. If a staircase is full of smoke or engulfed by flames, look for another staircase.
If you cannot leave the room
If you cannot leave the room, find the safest place for you. Call the reception and describe your situation. Prepare wet towels and sheets in case you need them.
A wet cloth is a good filter for breathing. Place it over your nose and mouth. Prevent smoke from coming into
your room. Use the water to make your cloths wet and pour over the doors and walls. There is a metal trash in
the bathroom that can be used as a bucket. Wave a sheet out the window to alert firefighters that you are in the
room. Do not break the windows unless necessary because they can protect you from the smoke. Stay calm and do not hurry unnecessarily. The hotel staff and firefighters are trained for emergency situations.
The country calling code for Croatia is +385
TELEPHONE NUMBERS IN CROATIA
SERVICE NUMBERS
Hospital DZ HVAR
+385 21 741 300, Biskupa Jurja Dubokovica 3, Hvar
HOSPITAL KBC SPLIT
+385 21 556 111 Spinčićeva ul. 1, Split
Nautical and weather forecast:
Please visit the following web site: https://meteo.hr › prognoze
Pharmacy:
Ljekarna Splitsko-Dalmatinske Zupanije, Trg Svetog Stjepana 15, +385 21 741 002
Tourist Information:
Please visit web page: https://visithvar.hr/hr/
Public notary:
JAVNI BILJEŽNIK – Jadranka Plenković, Kod Sv Roka 4, Stari Grad, +385 21 765 547
EMERGENCY SERVICES
POLICE: 192
Police station:
Ive Miličića 5, Hvar +385 21 307 565, email: pp.hvar@mup.hr
FIRE DEPARTMENT: 193
Station: Antifašizma 35, Hvar, +385 21 741 200
AMBULANCE: 194
Emergency room: Ul. Biskupa Jurja Dubokovica 3, Hvar, +385 99 571 3607
FERRY
JADROLINIJA – Please visit the web page: https://www.jadrolinija.hr
Retail office at: Riva bb, Hvar, Phone: +385 91 561 7945
KRILO – Please visit the web page: https://www.krilo.hr
Retail office at Riva bb, Hvar +385 21 645 476 Email: luka@krilo.hr
Not included in the price:
Tourist Tax (mandatory) which is paid upon arrival, per person per day. Children up to 12 years of age are exemptfrom paying and children of the age between 12 and 18 years, are granted 50 percent discount on the statedamounts. Taxes are subject to change on governments notice.
